Algarve Rocks - Privacy and Cookie Policy

Privacy Policy

Privacy and Cookie Policy

This Privacy and Cookie Policy is intended to explain how ALGARVE ROCKS collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.

Annelies Reugebrink with registered address at Edificio Mercurio - Rua do Lageado Lote 14 - 8200-328 Albufeira - Portugal , Tax ID number 163783110 is responsible for the website Algarve Rocks!, undertakes to ensure the privacy and protection of personal data of customers and visitors, following all legal and regulatory requirements in force.

ALGARVE ROCKS reserves the right to periodically update and amend its Privacy and Cookie Policy to reflect any changes in the way personal data of our customers is processed or in legal terms. ALGARVE ROCKS will display the latest and most current version of the Privacy and Cookies Policy and you are advised to check it periodically to ascertain any updates or changes.

GUIDING PRINCIPLES

The main purpose of this policy is to strengthen the relationship of trust and proximity between ALGARVE ROCKS and its customers. It also aims to demonstrate transparency in the processing of data collected and inform every customer of their rights and how they can exercise them as personal data subjects.

LEGAL BASIS

ALGARVE ROCKS acts in strict compliance with the principles described in this policy, of Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable data protection legislation, in all processes involving the processing of personal data.

According to the Agreement with the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or to one or more factors specific to that natural person’s physical, physiological, genetic, mental, economic, cultural or social identity.”

DATA PROTECTION

We use various measures that aim to ensure the security of the information collected, the protection of the personal data collected, to prevent improper use, alteration or access, unauthorised disclosure, loss or destruction.

As the data subject, the customer has the right to know what data has been collected and stored, as well as to change it in the customer area and request the store to export or delete it.

THE DATA THAT IS COLLECTED

I. Customer registration or purchase

When registering or purchasing at ALGARVE ROCKS, the following data is collected: e-mail, name, address, postcode, city, telephone and tax ID number. The data collected through the purchase process of the customer will be processed automatically and are intended for the processing of orders, including, for example, dispatching orders or issuing invoices.

II. Newsletter

When signing up for ALGARVE ROCKS’s newsletter, the following data is collected: name and e-mail address.

III. Contact form

ALGARVE ROCKS may also request personal data in contact forms, such as name, e-mail address and other information provided by the visitor.

IV. Browsing on ALGARVE ROCKS

Data related to browsing in the store is also collected at all times. Examples of this type of data are device and browser information, network information and IP address.

PURPOSE FOR WHICH THE DATA IS COLLECTED

Personal data is collected and processed in order to fulfil the following purposes:

Service provision:

· Tax compliance;

· Dispatch of orders;

· Handling of orders;

· Invoicing;

· Resolution of issues, such as cancellation, return of products or refund of the value of the products and/or service in accordance with the law in force;

· Customer support: answering questions about products, the operation of ALGARVE ROCKS or any other matter requested by the customer;

Direct Marketing (e.g., e-mail marketing):

In order for the customer to be updated on order statuses or any news at ALGARVE ROCKS, we may send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as themed content and information on the processing of registered orders.

For marketing purposes, at ALGARVE ROCKS we may consider and use certain data, such as products viewed, products on a wish list or left in the abandoned basket.

Marketing communications are made after and with the prior consent of the customer.

In all cases ALGARVE ROCKS seeks to ensure that the information and data collected and used is fit for the purposes described and is not an invasion of the customer’s privacy.

WHEN DO WE COLLECT THE DATA?

Data is collected when a customer registers at ALGARVE ROCKS, signs up for the newsletter, fills in a contact form, registers an order or while browsing the store.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The data subject has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with ALGARVE ROCKS by email.. The customer may also lodge a complaint with the National Commission for Data Protection (CNPD).

DATA RETENTION

ALGARVE ROCKS is obliged to retain information for tax purposes and audits in accordance with applicable law.

Annelies Reugebrink stores your data for 5 years due to specific requirements and practices inherent to ALGARVE ROCKS and its industry sector, or until you request to have it deleted from the database.

You may at any time request to access, rectify or delete your personal data by email..

If the customer has registered with ALGARVE ROCKS, he or she can check, edit or delete his or her personal information at any time from the customer area at ALGARVE ROCKS.

Upon request by the customer, ALGARVE ROCKS may change certain customer data associated with registered orders.

DATA SHARING

ALGARVE ROCKS does not give or sell any personal data to any entity other than those necessary for the operation of the service. Nor will personal data be used for any other purpose without the appropriate consent of the data subject.

Any third-party entity, with whom the customer data may be shared, is obliged to use it exclusively as a means of executing the proper functioning of its service on behalf of ALGARVE ROCKS.

ALGARVE ROCKS may also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it to or when certain actions violate the Terms and Conditions of business.

ALGARVE ROCKS uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about how the visitor interacts with the store’s website. The data collected is used for statistical purposes, providing and improving the service and user experience.

WHAT TYPES OF COOKIES ARE USED?

Analytical Cookies: are used for the purpose of creating and analysing statistics, in order to improve the functioning of the website, without ever collecting personal information.

Functionality Cookies: these save the user’s preferences regarding the use of the website, so that they do not need to reconfigure the website each time they visit.

Third-party Cookies: These cookies are created from third-party services, such as Google, YouTube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or about the cookies used you can contact us at the following address: info@algarverocks.com.